REFUND POLICIES FOR PRODUCTS
1. All returned items must be undamaged & unused, in original packaging and received within 30 days of purchase.
2. Shipping is not refunded once item is shipped.
3. Non-Stocked Special Ordered items and Special Made-to-Order items are NOT eligible for return consideration.
4. COD returns will not be accepted.
We stand behind all of our manufacturers’ product guarantees. Warranty time frames vary from manufacturer to manufacturer, which include but are not limited to the replacement of defective parts, missing parts, or replacement of like item. Our products are guaranteed for standard use of the product in its intended environment. Our hammocks are made from the highest quality materials which can last for several years. The true lifespan of a hammock absolutely depends upon on its owner. Whether the hammock is used indoors or outdoors, we do not cover damages caused by tampering, misuse, acts of God, attacks by animals, plant life, careless treatment, glass, fire, articles of clothing, improper cleaning, neglect, misuse, mildew, or prolonged exposure to inclement weather.
Monday – Friday:
8:00 AM – 8:00 PM ET
Saturday – Sunday:
10:00 AM – 5:00 PM ET
After Hours: Customer service email: firstname.lastname@example.org